Conflict Management Storyboard

Description

Storyboards provide a visual “line of sight” through a development topic. This ministry-specific storyboard on Conflict Management addresses the following Development Outcomes and Learning Objectives.

Development Outcomes

• Identify the four stages of the conflict resolution cycle (Analyse, Discuss, Propose and Review).
• Recognize the characteristics of effective and ineffective conflict resolution.
• Practice a number of resolution options.
• Formulate a personal action plan developing your conflict resolution skills.

Storyboard Headings

• Diagnose the conflict situation.
• Assess different conflict responses.
• Apply the best resolution mode.
• Prepare for collaborative discussions.
• Establish genuine dialogue and discussion.
• Build rapport and respect between parties.
• Propose potential solutions.
• Move towards an agreement.
• Review the agreed solution.
• Review the resolution process.
• Progressively establishing early resolution systems.