Leadership Tip #3 – be open to feedback

Leadership Tip #3 – be open to feedback

I rely on trusted and reliable feedback in my coaching, training & consulting.

One practice I’ve found helpful is to administer a brief survey at the conclusion of my coaching relationships, for instance.  Based on that input I gain a sense of where my strengths and weaknesses lie.

Not surprisingly, executives (including pastors, church planters & missionaries) also value feedback.  I read an article written by David F. Larcker, Stephen Miles, Brian Tayan, Michelle E. Gutman – published by The Miles Group and Stanford University. August 2013 (used with permission) that highlighted this point.  The 2013 Executive Coaching Survey suggests:

Nearly 66% of CEOs do not receive coaching or leadership advice from outside consultants or coaches, while 100% of them stated that they are receptive to making changes based on feedback.

Feedback can be helpful.  But it is really up to the individual what she/he does with it.  If the data confirms the evidence then leaders will respond accordingly.  In contrast, if that leader does not resonate with the feedback, then it is wise to reject it.

Let me give a quick example what I mean.  I am coaching a young, competent leader.  When we reviewed the feedback from a 360 degree assessment on his leadership effectiveness (see the Leadership menu) there were gaps between himself, his supervisor and his colleagues.  Further, the gaps were not in a favorable direction.  In other words, his self-perception was consistently higher, in several areas (I like it when it is the other way)!  In response, this young leader took a curious approach.  Curious what the variance in scores represented.  And a proactive posture to address those variances in practical ways.  Instead of making excuses, he determined to take action.

Remaining open to feedback is not always easy – but is an important trait of effective leaders.

Coaching Question for March 2017

Coaching Question for March 2017

To continue on the theme of disciplemaking movements this year, I propose a guiding question for you and those you coach:

Who are you blessing in your community?

Reflect on that for a moment.  What is your next step?  …for those you coach?

I look forward to reading your response below.

What is your Return on Investment for coaching and training?

What is your Return on Investment for coaching and training?

It is easy to get excited about coaching or a training initiative without understanding the true impact.

How many times have you heard colleagues discuss a new training process or coaching resource?  And then get partway through the experience without understanding the impact on you or your organization.  Wouldn’t it be worthwhile to consider the potential Return on Investment (ROI) before you start?

Consider a coaching relationship.  When you or I establish a coach agreement we ask the leader to create goals.  Over the course of the next year we work towards achieving those goals and assess the progress at the conclusion of our time together.  Using the six levels described below you can see that we moved from Level 0 (scope, in my example) to Level 1 (reaction to the coaching process) to Level 2 (learning that occurred) to level 3 (applying the knowledge to the leader’s ministry).

There is a process to measure the ROI on training and coaching.  Most of the coaching and training done in organizations settle for Level 1 or Level 2 evaluation – a few take it to Level 3.  Here are the six levels:

  • Level 0: Inputs 
  • Level 1: Reaction 
  • Level 2: Learning 
  • Level 3: Application 
  • Level 4: Impact 
  • Level 5: Return on Investment (ROI)

Review the descriptions above and consider a coaching or training process you are leading.  Let’s say it is a leader development process that involves quarterly workshops with coaching in-between.  Whatever it is that you are currently working on (developing small group leaders), or anticipate in the near future – what level of measurement are you incorporating in your process.

I’ve discovered that leaders are eager to know the ROI on some of the training and coaching that they are engaged.  When they realize that it is possible to calculate and monetize the impact of their investment, it transforms the significance of the training/coaching because they are clear “why” they are making the investment.

Places where ROI is helpful:

  • Organization-wide leader development training
  • Coaching pastors, church planters, regional network leaders and movement leaders
  • Coach training for church planting, parent church coaches or disciple-making movements

A helpful book on ROI, entitled “Show Me the Money” provides a more complete explanation.  If you have questions, please e-mail InFocus for more information.

 

 

 

The Learning Organization

The Learning Organization

How many times have you bought a highly recommended book just to let it collect dust on your shelf?

One of those books for me has been “The Fifth Discipline” by Peter Senge.  This book has been and continues to be a strong proponent for creating a culture of coaching within an organization, whether it be a business, a church or mission agency.  How is that you ask?

Let me explain the five disciplines of healthy organizational life according to Senge.

  1. Personal Mastery – is the discipline of continually clarifying and deepening our personal vision, of focusing our energies, of developing patience, and seeing reality objectively.
  2. Mental Models – are deeply ingrained assumptions, generalizations, or even pictures or images that influence how we understand the world and how we take action.
  3. Shared Vision – involves the skills of unearthing shared “pictures of the future” that foster genuine commitment and enrollment rather than compliance.
  4. Team Learning – starts with “dialogue,” the capacity of members of a team to suspend assumptions and enter into a genuine “thinking together.”
  5. Systems Thinking – integrates the disciplines, fusing them into a coherent body of theory and practice.

With these as a framework for healthy team life, contemplate how the following might enhance your team.

  • If you could help people continually see reality objectively.
  • If you could challenge team members unpack their mental models.
  • If you could engage people in a shared vision.
  • If you could foster a value for team learning.
  • If you could integrate these disciplines in a systematic way in your team…

What difference would it make?

I want to challenge you to pick-up the book.  If it is on your shelf and you have already read it, browse the titles and subtitles or take note of text you highlighted.  Now reflect on the points above and envision how the five disciplines might impact your team, organization, or ministry.

 

Drill-down for insight

Drill-down for insight

The hard work of coaching requires the coach to slow down, go below the surface and uncover key issues.

Not too long ago I was meeting with a pastoral leader who wanted help supervising a new staff member.  The new staff member struggled with feedback.  They winced when it was given and quick to excuse or diminish the helpful insights.  On top of that, he continued repeating the same mistakes.  I had several ideas swirling around in my head but I stopped, challenged and chose to remain present.

Then I asked him the following:

  • What was the source of the staff member’s insecurity?
  • What had the pastoral leader tried to help him receive feedback?
  • What had worked in his past experience?
  • What strategies could he brainstorm? 
  • What would he do?

Receiving feedback is a learned skill.  Helping someone grow in this area can be a game changer.  What are some ways you have helped those you coach exercise this important leadership muscle?

2017 E.source Focus

2017 E.source Focus

The last two blogs I’ve shared questions to help you reflect on your accomplishments this year (2016) to prepare for the year ahead (2017), by envisioning where you believe God is encouraging you to grow.  These questions are also intended for you to use with those you coach.  It is always energizing to put the final touches on one year and anticipate the possibilities to come.

As I reflect on the year ahead I am reminded of the words of the the prophet in Jeremiah 29:11.

“For I know the plans I have for you,” declares the LORD, “plans to prosper you and not to harm you, plans to give you hope and a future.”

I encourage you to rest in that knowledge.

Moving into next year, I am excited about the many ways God wants to use you and your unique gifts to catalyze disciplemaking movements.  InFocus is committed to your success and E.source is a vehicle focused on that vision.  Here is what you can expect every month as we move into the New Year.

  • Week #1: A Coaching Tip
  • Week #2: A Question of the Week
  • Week #3: A Leader Development Tip
  • Week #4 & #5: A Resource &/or Book Review

May the Lord richly bless you, may He surround you with a team of people that will make your vision a reality and provide the resources to fulfill what he has called you to accomplish.